Refund Policy

We want you to be happy with TalePix. This policy explains when you can get your money back for subscriptions and credit packs purchased on talepix.app.

Payments

Payments are processed by our payment partner, Creem, which acts as the merchant of record. Approved refunds are returned to your original payment method. Depending on your bank, it can take 5–10 business days for the refund to appear.

7-day refund for unused purchases

• If you have not used any credits from a subscription or credit pack, you can request a full refund within 7 days of the purchase.
• Once credits from a purchase have been used to generate images, that purchase is generally non-refundable, because the generation cost has already been incurred.
• If you were charged twice, charged after cancelling, or could not use the service because of a problem on our side, contact us and we will refund the affected amount.

Subscriptions

• You can cancel your subscription at any time. Cancellation stops future renewals.
• After cancelling, your plan and remaining credits stay active until the end of the current billing period. We do not provide partial refunds for the remaining days of a billing period, except as described above.
• Yearly plans follow the same rules: the 7-day refund applies if no credits have been used.

Failed generations

If a generation fails, the credits it used are returned to your account automatically. You do not need to request a refund for failed generations.

Free credits

Daily free credits and other promotional credits have no cash value and cannot be refunded.

How to request a refund

Email support@talepix.app from the email address on your TalePix account and include the date of the purchase. We reply within 2 business days.